Our Customer Service Objective – To deliver nothing less than your total satisfaction. Some suggest that we’re obsessive about quality, details and delivering outstanding value. We consider that a compliment and pride ourselves on being second to none when it comes to products and service . We value your business and want you to return, so we encourage your feedback . Whether it’s good or not so good – that’s the only way we’ll ever know and be able to continue doing our job well.
Terms and Conditions
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://napaview.com website. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
Purchases
We will need certain information to complete your Purchases including, without limitation, your …
- Full Name
- Email Address
- Mailing Address
We will not sell, share or rent your information to any third party service for any reason.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
Credit
We accept VISA, Master Card, Paypal and prepayments via check.
Product Care
See product listings on this site for details. Or refer to Use & Care Cards which we include with each product. Of course you may also call us at 817-470-4148 9am to 4pm PST with any questions.
Shipping
We make every effort to ship orders within 24-48 hours of receipt and will contact you if your shipment should be delayed for any reason. We reserve the right to choose the best means to ship and we ship worldwide. Within the Lower 48 States and Canada, we use USPS 1st Class, Priority Mail and Expedited (Overnight) services. We also use UPS & Fedex ground, 3, 2 and 1 Day services. Shipments to Hawaii, Alaska, and other offshore & international locations, and expedited shipments usually go air. All orders ship FOB Factory from Central Oregon
Cancellations
Please call should wish to cancel or revise an order after it’s been placed but not yet shipped. We will make every effort to accommodate your request. Any and all charges incurred before an order is cancelled or revised must be paid.
Warranties & Repairs
We warranty our products and will repair or replace any which you receive with manufacturing defects. That includes imprint errors made by us. We accept claims made within 30 days of your receipt of shipment.
Returns
To avoid delay, confusion and unneeded expense, please call BEFORE returning anything. We can often resolve many questions and concerns over the phone.
Please include your name, return address, phone, email, date, product description and reason when returning an item. Returns for other than defects, must be pre-approved by NapaView and may be subject to a restocking fee of 15%. Please ship Returns prepaid USPS Priority Mail, UPS Ground or Fedex (keep the tracking #) to:
NapaView – Returns
18665 Innes Market Road
Bend, OR 97703
NapaView will either issue a free replacement product or refund
Privacy Policy
We take the protection and proper use of your personal information seriously. We do not share or use your personal information other than on an absolute need to know basis such as with UPS when we ship, or as required by applicable law. And we NEVER share or sell your personal information to any third parties. Periodically, we will issue marketing emails and newsletters, and may include you unless otherwise requested.
Contact Us
If you have any questions about these Terms, please contact us.
